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InfiGuard Service Packages
InfiMed now offers the unique InfiGuard Service Package, which allow the flexibility to customize packages based on your service needs. Purchasing service contract support is the obvious choice because it provides investment protection and immediate access to vital information and assistance when needed. Depending the level chosen, these services may include:
- Telephone technical assistance
- Software services
- Web-based services
- Hardware replacement parts
- On-site engineering assistance
- On-site installation assistance
- Image quality audits
InfiGuard is offered in four distinct packages. Each level provides you with the InfiMed technology expertise and best practices to ensure your mission-critical imaging equipment operates at the highest levels of performance.
For more information on how to purchase InfiGuard's first-class levels of service support, please contact our CustomerCare department at customercare@infimed.com or Sales department at vision@infimed.com. We will be happy to provide a customized quote and show the ways in which InfiGuard can offer the level of protection you need.
InfiGuard Service Support
InfiGuard Service Packages offer the following features, which enable investment protection and minimal downtime for the digital imaging equipment running in your mission-critical environment:
| Telephone
Technical Support | Unlimited access to InfiMed technical engineers to troubleshoot, diagnose and resolve incidents quickly and efficiently.
Additionally, remote diagnostics give the ability to dial-in to an InfiMed system for direct and immediate support.
Hours are 7 AM - 12 AM EST Mon - Fri, 8 AM -10 PM Sat - Sun. |
| Software Services | Software services ensure optimal performance of InfiMed's equipment.
Take advantage of having complete access to InfiMed's full library of software downloads, day or night. |
| Web
Services | Around-the-clock access to InfiMed's CustomerCare secure web site.
A collection of critical documentation specifically meant to maximize up-time and promote pro-active problem prevention including:
- Technical Advisory Index
- Generator Interfaces
- DICOM Conformance
- Technical Manuals
- Technical FAQ's
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| Hardware Replacement
(Spare Parts) | Designed for environments where fast response and repairs are essential, InfiGuard will save time and money on requests for hardware replacement.
As an InfiGuard customer, Purchase Orders and Credit verification are no longer required, and a full inventory of parts is ready for immediate delivery to get you back up and running to maximum performance. |
| On-Site
Engineer | As today's equipment becomes more complex, the highly skilled professionals required to support them become harder to find.
We will ensure technical problems don't stand in the way of a critical diagnosis. On-site services may include:
- Complete system diagnosis
- Installation of software updates and upgrades
- Resolution of any service issues
On-site Engineering provides services during normal business hours (Monday - Friday, 8AM - 5PM). Service requests for other times require a custom quote. |
| On-Site
Installation | Truly a turnkey solution including system installation and integration.
InfiMed's highly-trained professionals will ensure top performance from a new InfiMed system right from the start.
Our specialists can take care of all installation activities including completing pre-site prior to installation, physical installation of the digital system and generator interface, and coordination with on-site personnel. |
| Image Chain
Quality
Analysis | Only InfiMed offers a Service Contract solution including an Image Quality Analysis. In one session our professionals can determine any of the ailments that prevent an imaging chain from providing clear fault-free images.
Because this analysis is performed before the digital system is installed, this package level is only available for newly purchased digital systems. |
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