• Spare Parts lists are available on the Documentation page.
• Quotes for spare parts or repairs should be made through the Customer Care department.
• If you are not already an InfiMed customer, a customer account must be set up by completing a Credit Application Form. This form must be completed and processed by InfiMed before any Purchase Orders can be processed.

  If you do not wish to setup an account with InfiMed, you may purchase parts using a major credit card.

Parts Orders After-Hours and Weekends:

Emergency replacements parts orders are taken Monday through Friday from 5:00 pm - 10:00 pm EST and on Saturday, Sunday and Holidays from 8:15 am - 10:00 pm EST at an additional charge of $200 per order

Warranty Procedure

Any item returned to InfiMed must be completely free of all biological contaminants. InfiMed will return any contaminated item and charge the shipping costs to the originator.

1. Please contact InfiMed CustomerCare for parts orders. The following information is required:

• Part Number and description of the defective item(s).
• Unit Serial number.
• End-user name, address, and telephone number.
• Brief description of error encountered.
• A purchase order number against which InfiMed will invoice for replacement part and shipping charges.

No shipment will be made until a hard-copy purchase order is received by InfiMed via fax or mail.

Credit will be issued against this purchase order once InfiMed receives the defective part.

See step #5 for additional stipulations regarding credit.

2. After verification of warranty for the damaged part, a Return Material Authorization (RMA) number will be issued.

3. The method of shipment and shipping information for the replacement part will be determined.

4. The defective part should be shipped PREPAID to:

InfiMed, Inc. ATTN: RMA# xxxxxxxx
121 Metropolitan Drive Liverpool, New York 13088

5. The defective part must be received within 30 days for full credit. If the part is returned after the 30-day period (from the date the replacement part was received), NO CREDIT WILL BE ISSUED!

Non-Warranty Procedure

Repairs will NOT be made until a copy of the purchase order is received either by fax or mail.

If an estimate is requested, the service organization will be informed of the estimated cost for the repair within 24 hours.

InfiMed has the option to charge full price for replacing an irreparable item, discounting the full price of any item, or charging a flat rate for minor repairs.

1. Contact InfiMed CustomerCare Department. The following information is required:

• The InfiMed part number (IPN) and a description of the defective item(s).
• Unit Serial number.
• End-user name, address and telephone number.
• Brief description of the error encountered.
• A purchase order number against which InfiMed will invoice.

2. A Return Material Authorization (RMA) will be issued for the damaged item.

3. Send the item, with shipping charges PREPAID to:

InfiMed, Inc. ATTN: RMA # xxxxxxx
121 Metropolitan Drive Liverpool, New York 13088

4. Repair item will be repaired within thirty (30) days. If it is anticipated that the repair will take longer than thirty days, InfiMed will notify customer of expected delivery time.

5. Replacement item will be shipped within one day of receipt of a hardcopy of the Purchase Order (if an in-stock item). Buyer will determine shipping method (overnight AM/PM 2-day, ground) and pay all shipping costs.